Australia’s best service provider of NAATI Certified Interpreter and Translator
At Associated Translators & Linguists we specialize in quality language services. For every translation or interpreting service requested by our clients, ATL’s team will match it with the best NAATI certified interpreter or NAATI certified translator for the job based on their personal skills and experience. Unlike most language agencies, ATL’s unique panel of language experts allows our coordinators to deal with urgent bookings and rare languages & dialects. Our coordinators can find an interpreter for a teleconference within the hour, with no urgency fees. We go the extra mile to find rare language and emerging dialects interpreters through our network of local communities.
NAATI Interpreting
Document Translations
- Document translations from a translator with the NAATI certification
- Other services (including: translations checking services, typesetting and proof-reading services)
- Assistance with multilingual pamphlets, books, portfolios and websites
- Auslan/English translations
QUALITY ASSURANCE
The strong experience of our staff together and our strong relationship with our Interpreters and Translators, allows ATL to provide you with high quality services. We also have very rigorous quality control procedures in place. This lets us maintain the highest quality standards possible.
Credentials and Police Checks of our interpreters are carefully monitored and controlled by ATL’s system as well as staff. The administrative system alerts our coordinators to check when a date of validity has expired, after which the interpreter’s profile is updated with the new certificate or disqualified from ATL’s database.
The quality of our services is carefully monitored through monthly reports. Over the last 6 months we successfully provided an interpreter in 99.7% of total bookings and our interpreters attended 99.6% of total bookings (delay of over 30 minutes or failure to attend). The reliability and experience of our interpreters and coordinators is what really sets us apart as a professional translation agency.
If a complaint is lodged against an interpreter, ATL ensures that it is registered in the Comments section of the interpreter’s profile, which then shows up as an alert to our coordinators when they are allocating an interpreting assignment. Interpreters receive warnings for serious complaints, and are ejected from the system if their behavior does not improve.